General 

These Terms & Conditions govern all services provided by Ecofresh Dry Cleaners & Launderers ( "Ecofresh", "we," "us," or "our").

By leaving items with us, either in store, via collection, or through third-party partners, you ( " the customer," "you," or " your") accept these Terms & Conditions.

Garment Care & Processing

We follow the care instructions provided on garment labels wherever possible.

If no care label is preent, or if we have reasonable doubt about the best method of cleaning, we will proceed using our professional judgment and accepted industry practices.

We may decline to clean items if we believe the process may cause damage. 

Risk of Damage, Shrinkage, or Change

All items are cleaned entirely at the owner's risk 

We cannont guarantee against:

• Colour fading, running or bleeding.
• Shrinkage, stretching, or changes in texture.
• Weakening of fabrics, seams, buttoms, zips, trims, or embellishments.
• Pre-existing damage, wear, or deterioration that may worsen during cleaning

Stains are treated at the customer's risk. We cannot guarantee complete removal.

Items with inherent defects, poor manufacturing, or age-related deterioration are particularly vulnerable, and Ecofresh accepts no liablity for any resulting damage or change.

Limitation of Liability

To the fullest extent permitted by law, Ecofresh does not accept liability for loss, damage, or deterioration of any item, howsoever arising, whether due to cleaning, handling or storage. 

In the event that we are found liable ( by law) for loss or damage, compensation shall not exceed five times the cleaning charge for the item concerned, and in no circumstances shall exceed the item's fair market value ( taking account of age, wear and condition).

We are not responsible for:

• Loose or missing items left in pockets ( e.g.money, jewellery, pens, receipts, keys)
• Damage caused by items left inside garments eg ( tissues, chewing gum, ink, lipstick)
• Items left uncollected for more than 90 days 

Collection & Delivery Service 

Delivery times are estimates and not guranteed.

Customers must ensure someone is availabel to hand over and recieve items, unless otherwise agreed. 

Risk of items transfers to EcoFresh only when in our possession, and back to the customer upon delivery or collection.

Payments & Chargers

All charges are due at the time of order unless otherwise agreed.

Unpaid items will not be released.

Complaints 

Any complaint must be made in writing within 48 hours of collection or delivery.

You must present the original receipt and the item in question for review. 

Force Majeure

Ecofresh is not liabel for delays, damages, or failures caused by events outside our reasonable control, including but not limited to  equipment failure, industrial action, accidents, fire, flood, or other unforseen circumstances. 

Governing Law

These Terms & Conditions shall be governed by and construced in accordance with the  laws of England and Wales.